Terms and conditions
Please review the following carefully:
Payment Schedule and Pricing. We require the following payment schedule for all our trips:
- – At time of reservation: $500 per traveler; special events and larger groups require 30% of total trip cost
- – 60 days prior to departure: Balance
Any trips reserved 60 days or less prior to departure date require payment in full upon reserving. If balance is not received prior to 60 days before departure, The Luxury-Morocco-Travel-Agency Sahara Soul Travel may treat the trip as cancelled. All prices are in US dollars and payments must be made in US dollars. Payment may be made by check, money order, credit card, or wire transfer. All payments submitted less than 15 days prior departure must be by credit card, wire transfer, or cashier’s check.
Cancellations and Refunds. If you have to cancel your trip, we must be notified in writing. All monies will be refunded in full, less the following cancellation charges, based on the date of our receipt of your written cancellation notice, which can be sent by email, fax, or standard mail.
- – More than 90 days before departure: 15% of the total land cost
- – 31 to 90 days before departure: 25% of the total land cost
- – 15 to 30 days before departure: 50% of the total land cost
- – 14 days or less before departure: no refund
Partial Cancellation. Each trip is customized to the needs and interests of your group. Trips are priced according to the number of people in your group. If some of the travelers in your group cancel, the price for remaining travelers may require adjustment.
Substitutions. You may substitute travelers for the land portion of the trip. Each traveler must complete and sign a Booking Form prior to departure and is responsible for securing his or her own air arrangements.
Transfers. You may transfer to another trip, with different dates and/or itinerary, without penalty by notifying us of your wish to transfer 60 days or more prior to departure. After that time, you are subject to the cancellation fees outlined above.
Trip Insurance. We strongly recommend that all of our travelers purchase travel insurance. Travel insurance can protect you against baggage loss; missed connections; medical emergency, including evacuation costs; trip cancellation; and trip interruption. Families traveling together, in particular, can benefit from traveler’s insurance, due to the high investment in the trip and the increased risk of one person’s illness resulting in the entire trip being cancelled.
Documentation. It is the responsibility of the traveler to obtain and carry documentation of citizenship, such as a passport, and any visas if required.
Traveler’s Responsibility. Travelers are responsible for selecting a trip appropriate to their abilities, communicating any special need to The Luxury-Morocco-Travel-Agency Sahara Soul Travel prior to commencement of the trip, and for being in sufficient good health to undertake the trip. Unless otherwise specified in the itinerary, travelers are responsible to bringing the appropriate clothing and equipment for their trip. By forwarding the deposit and signed Booking Form and Terms & Conditions, the traveler certifies that he/she does not have any physical or other condition of disability that would create a hazard for him/herself or other travelers.
Please note that if a trip must be extended or an itinerary modified due to weather, road conditions, lack of transportation, political or civil disputes, medical emergency, or other causes beyond our control, the associated costs including any non-recoverable costs are not included in the trip rates or refunds. In such circumstances, it is the traveler’s responsibility to pay directly for actual extra costs in the field (e.g., food, transport, accommodations).
is the traveler’s responsibility to make sure that all flights coincide with the trip itinerary. The Luxury-Morocco-Travel-Agency Sahara Soul Travel is not responsible for any forfeiture that results due to your inability to obtain airline tickets that allow you participate on a reserved trip, nor is Sahara Soul Travel responsible for any airline penalties or fees resulting from changes or trip cancellation once tickets have been issued.